What is IP Telephony?
IP Telephony (Internet Protocol Telephony) is the technology that uses the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information traditionally carried over the dedicated circuit-switched connections of the public switched telephone network. Calls travel as packets of data on shared lines in a reliable flow to the user.
Using IP Telephony (Internet Protocol Telephony) simplifies the process of connecting with customers, while enhancing the value of interactions and increasing personalization with rich media and video.