Microsoft Dynamics CRM A customer relationship management software package developed by Microsoft. The product focuses mainly on sales, marketing, and service (help desk) sectors.
Microsoft Dynamics 365 Is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights. Accelerate your digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.